Cancellation and Refund Policy

Cancellation, Return & Refund Policy

1. Technical Consultations (₹500 / 30-Min Session)

  • Cancellations: Cancellations made at least 12 hours prior to the scheduled slot are eligible for a 95% refund (processed back to the original payment source via Razorpay, taking 5–7 banking days).
  • Rescheduling: Permitted free of charge up to 4 hours prior to the start time.
  • Post-Session: Completed consultation sessions are non-refundable.

2. Custom 3D Printed Parts & Physical Prototyping

  • Pre-Production Cancellations: Orders can be cancelled for a full refund only before machine print execution begins.
  • Custom-Made Nature: Because 3D printed items and lithophanes are bespoke products manufactured to custom digital models and dimensions, returns or refunds are not accepted once production has commenced or completed, except in cases of:
    • Transit damage verified within 48 hours of receipt.
    • Complete manufacturing defect deviating from agreed slicing/CAD geometry.
  • Resolution: In qualifying cases of defect or courier damage, Veronami will reprint and dispatch the affected parts at zero additional charge.

3. Payment Disputes & Processing

All refunds are credited directly to the original payment instrument (Credit/Debit Card, NetBanking, or UPI) via Razorpay. For billing queries, write to [email protected].